Proof You Can Show

Manual attendance cleanup and last-minute payroll runs caused errors and late payslips.

Biometrics + late/OT rules, leave self-service, EPF/ETF/APIT automation, LKR bank files, month-end locking.

70% payroll prep time, 0 EPF/ETF rejections last quarter, payslips (EN/SI) delivered on time.

Scattered SOPs, unclear responsibilities, and audit-day panic.

Gap → SOP pack → IA training → internal audits → MRM → audit-day coaching.

Certified on first attempt, NC closures within SLA, cleaner handovers.

Escalations, weak handovers, and low supervisor confidence.

Supervisory skills + OBT at Kitulgala (EN/SI/TA), 30•60•90 follow-through with manager coaching.

Measurable drop in escalation time, attendance improvement, stronger handovers

Inconsistent guard-room documentation; incident reports varied by site.

Guard SOPs, induction, surprise audits, CAPA tracker, buyer-style evidence packs.

Faster client audits, standardised incident reporting, renewal scores up.

Incomplete PRPs, traceability gaps, weak drill records.

HACCP study, PRP mapping, traceability/recall drills, monitoring registers.

Audit NCs closed within 7 days, confident buyer inspections.

Field attendance disputes, manual travel allowance calculation.

Geo-tag web clock-in, travel/day-allowance slabs, project-wise cost export, multi-level approvals.

Fewer disputes, cleaner month-end reconciliation, faster payouts.